1. Introduction and Commitment to Privacy
Welcome to Frosteva. We value the trust you place in us when sharing your personal information. This Privacy Policy outlines how we collect, use, process, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a premium travel editorial platform, we are committed to maintaining the highest standards of transparency regarding your digital footprint.
By using our website and subscribing to our services, you acknowledge that your data will be handled as described in this policy. This document was last updated on 30/07/2026.
2. Data Controller Information
Frosteva acts as the Data Controller for the personal information processed through this website. If you have any questions regarding our privacy practices or how we handle your data, you may reach out to us using the contact details provided in the final section of this document. We have implemented robust technical and organisational measures to ensure your data remains secure at all times.
3. Types of Personal Data We Collect
We collect several types of information from and about users of our website, including:
- Identity and Contact Data: When you subscribe to our travel newsletter, we collect your name and email address.
- Technical Data: This includes your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services, including the full Uniform Resource Locators (URL), clickstream to, through, and from our site (including date and time), and articles you viewed or searched for.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
4. Methods of Data Collection
We use different methods to collect data from and about you including:
Direct Interactions
You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you subscribe to our newsletter, request marketing to be sent to you, or enter a competition, promotion, or survey.
Automated Technologies or Interactions
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To manage our relationship with you: Including notifying you about changes to our terms or privacy policy.
- To deliver relevant website content and advertisements: And measure or understand the effectiveness of the advertising we serve to you.
- To use data analytics: To improve our website, products/services, marketing, customer relationships, and experiences.
- To provide recommendations: To make suggestions and recommendations to you about travel content or services that may be of interest to you.
6. Legal Basis for Processing
We rely on the following legal bases to process your personal data:
- Consent: Where you have given us clear consent for us to process your personal data for a specific purpose (e.g., newsletter subscription).
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., website security and analytical improvements).
- Legal Obligation: Where we need to comply with a legal or regulatory obligation.
7. Cookies and Tracking Technologies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our travel editorial and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
8. Data Sharing and Third-Party Disclosures
We may share your personal data with the following parties for the purposes set out in Section 5:
- Service Providers: Acting as processors who provide IT and system administration services, such as hosting providers and email marketing platforms.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Analytics Providers: Such as Google Analytics, to help us understand how users interact with our content.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
9. Data Security and Retention
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Typically, newsletter subscriber data is retained until you choose to unsubscribe.
10. Your Statutory Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access: Commonly known as a "data subject access request". This enables you to receive a copy of the personal data we hold about you.
- Request correction: Of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
- Request erasure: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
- Object to processing: Where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
- Request restriction of processing: Of your personal data.
- Request the transfer: Of your personal data to you or to a third party.
- Withdraw consent at any time: Where we are relying on consent to process your personal data.
11. Contacting Us
If you wish to exercise any of the rights set out above, or have any concerns about this Privacy Policy, please contact us using the details below:
Frosteva Editorial Team
Address: 80 | Mulberry Close | Paignton | TQ3 3GD | United Kingdom
Email: [email protected]
Phone: 442039578749